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Website Conditions of Use and Privacy Policy

This policy sets out how we will treat your personal information. This policy is divided into three parts:

SECTION 1 includes basic information about HBA SUPPORT;

SECTION 2 is about our use of personal data generally; and

SECTION 3 is about the web cookies that are used by our website.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

SECTION 1: HBA SUPPORT

(1.1) Data controller(s)

HBA SUPPORT is a data controller in respect of all the personal data collected on or in relation to this website.

(1.2) Contact details

If you have any questions about this privacy policy or our treatment of your personal information, please write to us:

by email to support@hbasupport.org;

or using our website contact form;

or by post to HBA Support, 16 Measham Road, Ashby de la Zouch, Leicestershire, LE65 2PF.

SECTION 2: PERSONAL DATA

(2.1) What information do we collect?

We may collect, store and use the following kinds of personal information:

(a) anonymous information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system type and version, referral source, length of visit, page views, website navigation paths and service usage);

(b) information relating to any transactions carried out between you and us on or in relation to this website;

(f) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters;

(g) information that you provide to us for the purpose of using our website-based and other services; and

(h) any other information that you choose to send to us.

(2.2) Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;

(b) improve your browsing experience by personalising the website;

(g) send you email notifications which you have requested;

(h) send to you our newsletter and other communications relating to our organisation where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require communications);

(i) provide third parties with statistical information about our website users – but this information will anonymised and can not be used to identify any individual user; and

(j) deal with enquiries and complaints made by or about you relating to the website.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

We do not take online transactions.

We may use a third party to analyse form submissions for spam. If you submit a form protected by this third party on our website, the information that you supply using the form will be analysed by them for textual analysis. This information will not be used in any other way.

(2.3) Other disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

(2.4) International data transfers

Our website hosting service and email hosting service is provided by Siteground and we have chosen servers based in the UK. However from time to time for service reasons our email and website hosting may be stored and processed in and transferred between any of the countries in which Siteground operates in order to enable continuity of service. Siteground’s data processing agreement can be found here https://www.siteground.co.uk/term/297.htm?uado=1 and information about their data servers locations can be found here https://www.siteground.com/datacenters .

This means that information that you provide may be transferred to countries that do not have data protection laws equivalent to those in force in the European Economic Area.

You expressly agree to such transfers of personal information if you send us emails with personal information in.

(2.5) Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Of course, data transmission over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.

(2.6) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may from time to time also notify you of changes to our privacy policy by email.

(2.7) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

(a) a possible payment of a fee (currently fixed at £10.00); and

(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

(2.8) Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(2.9) Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated. Email support@hbasupport.org.

SECTION 3: COOKIES

(3.1) About cookies

Our website uses cookies. You consent to our use of cookies in accordance with the terms of this policy.

Cookies consist of small text files that are placed in your machines cache to help the site provide a better user experience. They often including anonymous unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.

Cookies can be used by web servers to identity and track users as they navigate different pages on a website and to identify users returning to a website.

Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

(3.2) Cookies on this website

We use both session cookies and persistent cookies on this website.

(3.3) How we use cookies

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

We may use the information we obtain from your use of our cookies for the following purposes:

(a) to improve the website’s usability;

(b) to analyse the use of our website;

(c) in the administration of this website;

(d) to personalise our website for you, including targeting advertisements which may be of particular interest to you.

(3.4) Third party cookies

When you use our website, you may also be sent third party cookies.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: https://policies.google.com/privacy

(3.5) Blocking cookies

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. Most browsers allow you to refuse to accept cookies. For example:

(1) in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;

(2) in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.

Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use many of the features of this website.

(3.6) Deleting cookies

You can also delete cookies already stored on your computer. The method of doing so will depend upon your web browser. Instructions are available at the following URLs.

We suggest consulting the Help section of your browser or taking a look at www.aboutcookies.org, which offers guidance for all modern browsers.

 

WE WILL UPDATE THIS POLICY AS AND WHEN WE DEEM IT NECESSARY. PLEASE CHECK BACK REGULARLY.

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